Hardware and Networking

Resultware can offer a range of hardware and networking sales, support and services to correctly meet customer requirements. These include -

• System audit and report - The audit assesses the current server and communication/security features, highlighting any potential configuration, bottleneck and security issues. The report details the structure implemented and highlights any potential issues with any suggested improvements.
• Telephone helpdesk - Our telephone helpdesk service enables access to a complete range of technical skills for assistance with day-to-day issues arising from your installation.
• Remote access support - Allows Resultware to log into your network to run diagnostics, perform simple fault fixing and carry out preventative maintenance. We can also keep an eye on overall performance and the successful completion of scheduled tasks such as regular backups.
• Technical consultancy service - This service is designed to assist your IT team in implementing suggested changes and refinements to your current technology platform. Pre-scheduled technical site visits assist your own IT staff or, in some cases, avoid the need to employ in house IT staff at all.
• Hardware maintenance - Covers callouts and labour charges on PC's, printers, file servers and other peripherals on a monthly, quarterly or annual basis. Any replacement parts are chargeable making it easy to cover the entire IT installation regardless of new hardware purchases and replacements.