Tailored Software

Resultware can offer a range of Software, support and services to correctly meet customer requirements. These include -

• System audit and report - The audit assesses the current software and system management, highlighting any potential shortfall, bottleneck and correctable issues. The report details the structure implemented and highlights any potential issues with any suggested improvements.

• Telephone helpdesk - Our telephone helpdesk service enables access to a complete range of technical skills for assistance with day-to-day issues arising from your installation.

• Remote access support - Allows Resultware to log into your server to perform simple fault fixing and carry out preventative maintenance. We can also monitor overall performance and the successful completion of scheduled tasks such as regular backups.

• Technical consultancy service - This service is designed to assist your IT team in implementing suggested changes and refinements to your current technology platform. Pre-scheduled technical site visits assist your own IT staff or, in some cases, avoid the need to employ in house IT staff at all.

• Software maintenance - Covers callouts and labour charges on system recovery and training issues on a monthly, quarterly or annual basis. Any gaps in training or procedural knowledge can be filled on a planned basis. Either with or independently of your current supplier.